Refund & Cancellation Terms

According to the official payment gateway page used by Dainik Samachar:

1. Payments made through the payment gateway are non-refundable, except in two scenarios:
   • Duplicate debit from client’s card or bank account caused by a technical error.
   • Payment was debited but transaction failed due to technical error, in which case a receipt will be issued at no extra cost.

   (Source: Epayments Dainik Samachar)

2. To request a refund, you must apply with transaction number and original payment receipt, emailing to the specified support email.
   (Source: Epayments Dainik Samachar)
3. Valid refund claims are processed manually and, once verified, excess amount (excluding payment gateway charges) is refunded electronically within 7–10 calendar days.
   (Source: Epayments Dainik Samachar)

Razorpay’s General Refund Practices

• Refunds are initiated by the merchant and credited back to the original payment method (e.g. same credit card or UPI used). No reversal of transaction fees.
  (Source: Razorpay)
• Standard processing timeline is typically 5–7 working days, which may vary by payment mode:
  • Cards: 5–10 days
  • UPI: 2–7 days

  (Source: Razorpay Blog)

• Instant refunds (if enabled) are possible via dashboard or APIs and cannot be reversed.
  (Source: Razorpay)

Summary: edainik.in’s Razorpay Refund Policy

Scenario	Refund Eligibility	Timeline
Duplicate or excess debit through edainik payment page	✅ Eligible — amount minus gateway charges	7–10 calendar days after verification (Source: eronix.in, Epayments Dainik Samachar)
Normal purchase or non-delivery without technical error	❌ Typically non-refundable	—
Refund via Razorpay mechanics (if merchant initiates)	✅ Credit issued to original payment method	Standard 5–7 business days per Razorpay timelines (Source: Razorpay Blog)

Action Steps If You Need a Refund

1. Confirm eligibility: Did you pay excess or did transaction fail technically?
2. Gather evidence: Transaction/payment ID, receipts, bank statement.
3. Send refund request: Email to the support address provided by the site (as per Dainik Samachar instruction).
4. Wait 7–10 days: For Samachar to verify and initiate refund.
5. Track in your bank account: Razorpay refunds take about 5–7 business days depending on payment mode.
6. If refund is delayed, you can raise a chargeback or dispute through your bank.
   (Source: Epayments Dainik Samachar, sabrcare.org, support.adda.io)
7. For persistent issues or unresponsive merchant, consider filing a consumer complaint or police cyber complaint, as advised by others who’ve faced similar problems.
   (Source: Reddit)

Final Points

• Razorpay is a trusted payment processor but does not initiate refunds on its own; the merchant must initiate it.
• Gateway transaction charges are generally non-refundable.
• Refund eligibility hinges entirely on Samachar’s internal refund policy, and Razorpay only facilitates the flow once merchant approves.